Frequently Asked Questions
How can we help you? Find answers to our most common questions below.
Orders
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use it on our Track Order page to follow your delivery in real time.
Can I change or cancel my order?
Please contact us within 1 hour of placing your order. We process orders quickly and cannot guarantee changes after that.
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
Shipping & Delivery
How long does delivery take?
Standard delivery: 3–7 business days within the US. Express: 1–3 business days. International: 7–14 business days.
Do you ship internationally?
Yes! We ship to over 50 countries. Shipping rates vary by destination and are calculated at checkout.
Is shipping free?
Free standard shipping on all US orders over $50.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy on all unworn items in their original packaging.
How do I start a return?
Email support@sasilverage.com with your order number. We'll provide a prepaid return label for US orders.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned items.
Product Care
How do I care for my jewelry?
Avoid contact with water, perfumes, and lotions. Store separately in a soft pouch. Clean with a soft, dry cloth after each wear.
What materials do you use?
925 Sterling Silver, 14K & 18K Gold Vermeil, and ethically sourced gemstones. All nickel-free and hypoallergenic.
Sizing
How do I find my ring size?
Visit our Size Guide page for a printable ring sizer, or visit any local jeweler for a measurement.
What if my ring doesn't fit?
We offer one complimentary resizing within 30 days on eligible rings.
Still have questions?
Our customer care team is here to help. We typically respond within 24 hours.
Contact Us