Our Return Policy

We offer a 30-day return policy on all items. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.

To be eligible for a return, items must be:

1. Unworn and in original condition
2. In the original packaging, including all boxes, pouches, and certificates
3. Accompanied by proof of purchase (order confirmation email or order number)

* For hygiene reasons, earrings cannot be returned unless they arrive damaged or defective.

How to Start a Return

1. Email us at support@sasilverage.com with your order number and the item(s) you'd like to return.
2. We'll reply within 24 hours with your return authorization and a prepaid return shipping label (for US orders).
3. Pack the item(s) securely in the original packaging, affix the return label, and drop it off at the nearest carrier location.
4. Once we receive and inspect your return, we'll process your refund or exchange.

Refunds

Refunds are processed within 5–7 business days after we receive and inspect your returned items. The refund will be credited to your original payment method. You'll receive an email confirmation once the refund is issued.

Please note that it may take an additional 2–5 business days for your bank or credit card provider to post the refund to your account.

Exchanges

If you'd like to exchange an item for a different size, color, or style, follow the same return process above and let us know what you'd like instead. We'll ship your replacement once we receive the original item — at no additional shipping cost.

Need a different ring size? We offer one complimentary resizing within 30 days on eligible rings. See our Size Guide for more details.

Damaged or Defective Items

If your jewelry arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with photos of the issue. We'll arrange a free replacement or full refund — no return shipping costs.