Our Warranty

Every piece of Sasilverage jewelry is backed by a 1-year limited warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal use.

What's covered:

• Manufacturing defects in setting, clasps, or chains
• Stone loss due to defective setting (within 90 days)
• Tarnishing or discoloration caused by material flaws

What's not covered:

• Damage from accident, misuse, or improper storage
• Normal wear and tear, scratches, or dents
• Damage from exposure to chemicals (perfume, chlorine, cleaning products)
• Lost or stolen items
• Resizing after the initial complimentary resizing period

How to Make a Warranty Claim

Email us at support@sasilverage.com with your order number, a description of the issue, and clear photos. We'll assess your claim within 2–3 business days and cover repair or replacement shipping costs for covered claims.

Daily Care Tips

With a little care, your jewelry will maintain its brilliance:

• Last on, first off. Put jewelry on after perfume, lotion, and hair products. Take it off before showering, swimming, or exercising.
• Store separately. Keep each piece in its original pouch or box to prevent scratches and tangling.
• Clean gently. After each wear, wipe your jewelry with the soft polishing cloth included with your order. For a deeper clean, use lukewarm water with mild soap and pat dry.
• Avoid chemicals. Chlorine, salt water, and household cleaners can damage precious metals and loosen gemstone settings.

Materials & Quality

All our pieces are crafted from:

• 925 Sterling Silver — Rhodium-plated for tarnish resistance and lasting shine
• 14K & 18K Gold Vermeil — A thick layer of real gold over sterling silver
• Ethically sourced gemstones — Natural stones selected for quality and responsibly mined

Every material is nickel-free and hypoallergenic, safe for sensitive skin.

Free Cleaning & Inspection

Within your 1-year warranty period, we offer complimentary professional cleaning and prong inspection. Simply contact us to arrange shipping. You only cover the postage to us; we'll inspect, clean, and ship it back for free.